Privacy Policy
Last updated: 29/12/2025
Pier Village Cafe is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Your name
- Email address
- Phone number
- Event or booking details
- Enquiry information submitted via our website
- Any other information you choose to provide when contacting us
We may also collect non-personal information such as browser type, device information and website usage data through cookies and analytics tools.
2. How We Use Your Information
Your information may be used to:
- Respond to enquiries and booking requests
- Manage reservations, functions and events
- Communicate with you regarding our services
- Improve our website and customer experience
- Comply with legal and regulatory obligations
We will only use your personal information for the purpose it was collected or for related purposes you would reasonably expect.
3. Disclosure of Information
We do not sell, rent or trade your personal information. We may share your information with trusted third-party service providers where necessary to operate our business, such as:
- Website hosting and IT service providers
- Online booking or enquiry systems
- Email or communication platforms
These providers are required to handle your information securely and in accordance with privacy laws.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. While we strive to protect your information, no method of transmission over the internet is completely secure.
5. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or out of date. Please contact us using the details below.
6. Cookies and Website Analytics
Our website uses cookies to improve functionality and understand how visitors interact with our site. For more information, please refer to our Cookie Policy.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Pier Village Cafe
Hervey Bay, Queensland
Email: piervillagecafe@gmail.com
Phone: (07) 4128 9246